HP Customer Care - A Followup

Today I received in my email box a request to take a customer satisfaction survey due to my recent interaction with HP's Customer Service.

Hewlett-Packard's records indicate that you recently contacted our support services regarding your Compaq Presario V6000 CTO Notebook PC.

Hewlett-Packard has asked Harris Interactive, a world leader in market research, to assist in collecting and evaluating the quality of this most recent support experience.

Your candid feedback will help drive HP's on-going efforts to improve its service and support. The survey will take approximately 5 minutes to complete. Your responses will remain confidential and will only be used in aggregate, unless otherwise specified. HP will only use this information to improve the services it provides to its valued customers.

Great! I look forward to doing so and also dropping a link to my blog into the comments. So after clicking on the survey and going through the first page to indicate my language, I receive this as the next page of the survey:

It's good to see their customer service experience is at least consistent, if not effective. Thank goodness they used a "world leader" like Harris to do their surveying for them, instead of a good survey software company.